Privacy Policy

At gbb99, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains in plain language exactly what personal data gbb99 collects when you use our cricket betting, live casino, slots, and crash game services, how that data is used, who it may be shared with, and what rights you hold as a user based in Bangladesh.

By creating an account or continuing to use gbb99.pro, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately and contact our support team for account closure assistance.

1. Information We Collect

gbb99 collects personal information through two primary means: information you provide directly when registering or using the platform, and information collected automatically as you browse and interact with our services.

Information You Provide Directly

• Full name, date of birth, and residential address (required for account verification and age confirmation — gbb99 is a 21+ platform)
• Contact details including mobile number and email address used for account communication and transaction alerts
• Payment information including bKash, Nagad, Rocket, Upay account references, and Visa or Mastercard partial details (we do not store full card numbers)
• Identity documents submitted during KYC verification, such as National ID card (NID), passport, or driving licence
• Support correspondence — messages, chat transcripts, and any documents you share when contacting our customer support team

Information Collected Automatically

• Device and browser information including IP address, device type, operating system, and browser version — used primarily for fraud detection and platform optimisation
• Gameplay and betting activity logs — bet amounts, game selections, session durations, and win/loss records, retained to resolve disputes and meet responsible gaming obligations
• Cookies and similar tracking technologies — see the Cookies section below for full details on types used and how to manage them

2. How We Use Your Information

Every piece of data gbb99 holds about you serves a specific, legitimate purpose. We do not retain data beyond what is necessary for those purposes. Our uses include:

• Account creation, verification, and ongoing management — confirming your identity, processing deposits and withdrawals, and maintaining accurate account records
• Transaction processing — executing your deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, Visa, and Mastercard promptly and securely
• Customer support — responding to your queries, resolving disputes, and providing account assistance in a timely manner
• Fraud prevention and platform security — detecting unusual patterns, preventing unauthorised access, and protecting the integrity of our betting and casino ecosystem
• Responsible gaming monitoring — tracking activity to identify signs of problem gambling and offering self-exclusion or limit options when needed, in line with our responsible gaming commitments
• Service improvement and communications — analysing aggregated usage data to improve platform performance, and sending you relevant account notifications, promotional offers (if opted in), and policy update alerts

3. Sharing of Your Information

gbb99 does not sell, trade, or rent your personal information to outside parties. We share data only in the limited, specific circumstances described below.

Trusted Service Providers

We engage carefully vetted third-party companies to help operate our platform — including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), and cloud hosting infrastructure. These partners access only the minimum data required to perform their contracted function and are bound by strict confidentiality obligations.

Legal and Regulatory Obligations

We may disclose your information when required to do so by applicable law, court order, or government authority — for example, in response to a valid anti-money-laundering (AML) or fraud investigation request. We will only disclose the minimum information necessary and will, where legally permitted, inform you of any such disclosure.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of gbb99's assets, user data may form part of the transferred assets. You will be notified via email and/or a prominent notice on our platform before your personal data becomes subject to a different privacy policy.

4. Cookies and Tracking Technologies

gbb99 uses cookies — small text files stored on your device — to keep you logged in, remember your preferences, and analyse how visitors interact with our platform. We do not use third-party advertising cookies or retargeting trackers.

We deploy three categories of cookies on gbb99.pro:

Cookie Types We Use

• Essential cookies — strictly necessary to deliver core platform functionality such as session management, login persistence, and fraud prevention checks. These cannot be disabled without impairing basic site function.
• Functional cookies — used to remember your language preference, preferred deposit method, and other customisations that improve your experience on return visits.
• Analytical cookies — aggregated, anonymised data to understand how pages are navigated, which game categories are most visited, and how we can improve site performance for Bangladesh users. No personally identifiable information is contained in analytical cookie payloads.

5. Data Retention

gbb99 retains your personal data for as long as your account remains active and for a reasonable period thereafter. Specifically: account and KYC data is retained for a minimum of five (5) years following account closure to meet anti-money-laundering record-keeping requirements; transactional data (deposit and withdrawal records) is retained for seven (7) years; support correspondence is retained for two (2) years after resolution.

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. We do not keep data indefinitely or for speculative future uses.

6. Data Security

Protecting your personal data is a responsibility we take seriously. gbb99 implements a layered security approach: all data in transit is encrypted using TLS 1.2 or higher; stored data is encrypted at rest using AES-256; access to personal data is restricted to authorised staff on a strict need-to-know basis; our servers are hosted in facilities with physical access controls and continuous monitoring; and we conduct regular internal security audits.

While we employ industry-standard safeguards, no method of internet transmission or electronic storage is 100% secure. If you suspect unauthorised access to your gbb99 account, please contact our support team immediately at [email protected] so we can act swiftly to protect your account.

7. Your Rights as a User

As a user of gbb99, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and we will respond within 72 hours.

• Right of Access — you may request a copy of all personal data gbb99 holds about you, delivered in a clear, readable format
• Right to Rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay
• Right to Erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations
• Right to Restrict Processing — you may ask us to pause processing of your data in certain circumstances, such as while a dispute or accuracy query is being resolved
• Right to Object — you may object to the processing of your personal data for direct marketing purposes at any time; we will cease that processing immediately upon receipt of your objection

We aim to resolve all data rights requests within 72 hours. Complex requests may take up to 30 calendar days. We will never charge a fee for exercising your data rights unless a request is manifestly unfounded or excessive, in which case we will notify you before proceeding.

8. Third-Party Services and Payment Processors

gbb99.pro may contain links to or integrate with third-party services, including game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, and payment partners including bKash, Nagad, Rocket, and Upay. When you interact with these third-party services, their own privacy policies govern how your data is handled within their systems. gbb99 is not responsible for the privacy practices of third-party providers.

Payment transactions via bKash, Nagad, Rocket, and Upay are processed directly by those respective mobile financial service providers. gbb99 receives only a transaction confirmation reference and the deposit or withdrawal amount — we do not receive or store your mobile banking PIN, OTP codes, or full account credentials. Always ensure you are transacting on the official gbb99.pro platform and never share your bKash or Nagad PIN with anyone.

9. Children's Privacy

gbb99 is strictly an adults-only platform. Our services are available exclusively to users who are 21 years of age or older. We do not knowingly collect, process, or store personal data from individuals under the age of 21. During account registration, users are required to confirm their date of birth and submit valid government-issued identification to verify that they meet the minimum age requirement.

10. Changes to This Privacy Policy

gbb99 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes significantly affect your rights or how your data is used, we will notify active account holders via email or a prominent in-platform notice at least seven (7) days before the changes take effect.

Your continued use of gbb99.pro after a policy update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how your data is being protected. Archived previous versions of this policy are available upon request.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data gbb99 holds about you, our dedicated privacy team is here to help. We take every privacy enquiry seriously and aim to respond within 72 hours on business days.

You may reach our privacy support team by email. Please include your registered account username and a brief description of your query in the message body to help us process your request efficiently.

Email: [email protected] — Please use the subject line "Privacy Policy Enquiry" for fastest routing to our compliance team.